Hong Kong’s Mandarin Oriental voted best luxury hotel brand in the world, ranked for its ‘passion, commitment, ethos and values’

Hong Kong’s Mandarin Oriental voted best luxury hotel brand in the world, ranked for its

Hong Kong’s Mandarin Oriental voted best luxury hotel brand in the world, ranked for its ‘passion, commitment, ethos and values’

Hong Kong-based Mandarin Oriental is the best luxury hotel brand in the world, according to the latest annual ranking by LTI – Luxury Travel Intelligence, and two other brands in Hong Kong feature in the top 12.

LTI is a global members-only organisation that provides digital reporting for affluent travellers “based on our honest and detailed intelligence”. Each year, the organisation assesses luxury brands that own or manage 10 or more properties according to a number of touch points relevant to the luxury hotel sector.

This year, LTI’s algorithm used 130, each with its own weighted value, to give a possible total maximum score of 4,663.

“The touch points relate to overall brand performance, not the performance of individual properties,” according to a press release from LTI. “The focus is on a brand’s ability to deliver: its passion, commitment, ethos and values, as well as the quality of its management and staff.”

The Mandarin Oriental Hong Kong (known as The Mandarin at the time) in the 1960s.

Before the algorithm gets to work, “Our researchers engage with everyone from CEOs of the brands we have rated to thousands of managers, staff and guests”.

Last year, the Mandarin Oriental brand – the roots of which date back to before the 1963 opening of The Mandarin hotel on Hong Kong’s Connaught Road Central – finished second, but this year has gone one better, accumulating 81.4 per cent of the total points available.

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Rosewood, owned by Hong Kong-based Rosewood Hotel Group, didn’t fare so well, dropping from third to tenth, with 72.1 per cent of the total.

New entries, in 11th and 12th place are Hong Kong and Shanghai Hotels’ The Peninsula brand, and Raffles, which is synonymous with Singapore.

After three years in the top spot, Six Senses is now fourth, while Viceroy and COMO drop out of the top 12.

The Peninsula Hong Kong hotel. The Peninsula group is a new entrant among the top 12 in the 2023 ranking of the world’s best luxury hotel brands. Photo: Shutterstock

Here are the top 12 global luxury hotel brands, as ranked by LTI – Luxury Travel Intelligence, with last year’s positions in brackets:

  1. Mandarin Oriental 81.4 per cent (2)

  2. Oetker Collection 81.3 per cent (6)

  3. Auberge 79.6 per cent (4)

  4. Six Senses 79 per cent (1)

  5. Aman 78.8 per cent (5)

  6. Belmond 76.3 per cent (8)

  7. Four Seasons 76.1 per cent (9)

  8. One & Only 75.1 per cent (7)

  9. Rocco Forte 73.8 per cent (11)

  10. Rosewood 72.1 per cent (3)

  11. Peninsula 69.8 per cent (new entry)

  12. Raffles 68.5 per cent (new entry)